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Frequently Asked Questions (FAQs)

Please see our Frequently Asked Questions below. If your question is not answered, please contact us.

Product Safety & Information 

Learning towers are safe when used under adult supervision and your child can stand steadily. We insist on arms-length supervision at all times when the tower is in use as children are unpredictable and may misuse it.

A child becomes steady on his feet at 18 months and is ready to use the learning tower as a guide-craft at this age. Some parents may choose to use the learning tower as early as 12 months. However, close supervision is strongly encouraged as children are less predictable at a younger age.

At around 5 years old, the child will no longer need the learning tower as a safe stepping stool to help reach the counter top.

We use Rubber wood. Rubber wood is a type of solid wood that belongs to the maple family. It is commonly used for indoor furniture due to its strength and resistance to fungus, bacteria and mould.

BerryBear offers a 6-months warranty on our learning tower from the date of delivery. The warranty covers all manufacturing faults or defects. However, it does not cover wear, tear and damages caused by use and accidents. If you have questions or concerns, please contact us at berrybearsg@gmail.com with your order number, name of the product and the issue. BerryBear will be happy to replace your item. Refunds will be given depending on circumstances. Do note that, we will not accept returns after 30 days of the purchase or on items that have been used.

To clean, wipe your learning tower with a damp cloth. If excessive water gets on your learning tower, wipe off with a dry clean cloth.
Note: Do note use window cleaner or cleaning abrasive or harsh chemical on the learning tower as it will scratch the surface and could damage the protective coating.

  • Janus learning tower
    Height: 90 cm
    Platform: 33cm X 40cm
    Base: 43cm X 44cm
  • Aria Foldable learning tower
    Height: 85 cm
    Platform: 30.4cm X 37.6cm
    Base: 45.8cm X 44.6cm

The Janus learning tower and Aria Foldable learning tower standing platform can hold up to 80kg.
Important: The step is smaller and thinner hence, it cannot withstand the same weight. Please refrain from putting pressure on the step as it may give way (i.e adults stepping, putting heavy items, etc)

We manufacture our products in Malaysia to allow us to closely monitor product quality and quick delivery. Products are manufactured according to CE standards for toy and furniture safety by our baby specialist manufacturer.

BerryBear learning towers conforms with the European Standard EN71 Part 3:2019, Section 8.

Delivery 

We ship to customers in Singapore only. If you require overseas shipping, kindly contact us to check on the delivery cost.

Local delivery is approximately 1-3 working days. Do note if your order is placed on Friday noon, we will only process your order on Monday.
Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.

Kindly find our full Shipping & Returns Policy here.

Exchange/Returns 

To request a return/ exchange, please fill in our resolution form or email us at berrybear.sg@gmail.com with you order number and photo proofs.

Kindly find our full Shipping & Returns Policy here.